PRE-LAUNCH PREVIEW · Products are not available for purchase

Returns & fit help

Collection preview — return terms are not yet active.

Start with the right fit

Check every required measurement against the exact product’s chart before ordering. Our sample dimensions are still being verified.

Planned support process

  1. Contact support with your order reference and the issue.
  2. For fit questions, provide the model, selected size and relevant measurements.
  3. For a defect or incorrect item, a clear product photograph can help us investigate.
  4. Wait for return instructions before sending anything.

What remains to be confirmed

The return window, condition requirements, return destination, who pays transport, exchanges, defective-item remedies and refund timing. We will not promise free returns or a US return address until arranged.

Do not return parcels to the website server location or trademark registration address. No return address has been confirmed.

A little help

Preview FAQ helper · automated replies

Hello! I can explain this preview, shipping plans, returns and where to find fit information. I’m not a live agent or a veterinary service.

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